Shipping policy
Shipping Policy
At FLEURIVIA, we are committed to delivering your fashion items with care and efficiency. Please review our shipping policy below for details about order processing, delivery times, and shipping costs.
Shipping Method
We currently offer Standard Shipping for all orders. This service provides reliable delivery with tracking information.
Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotions, processing may take slightly longer.
Delivery Time
Standard Shipping delivery times vary by destination:
- Domestic: 3-7 business days after dispatch
- International: 7-21 business days after dispatch
Please note these are estimates and not guarantees, as delivery times may be affected by factors beyond our control.
Shipping Costs
Shipping fees are calculated based on:
- Package weight and dimensions
- Destination country
The exact shipping cost will be displayed during checkout before you complete your purchase.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Shipping Restrictions
We currently ship to most countries worldwide. However, some restrictions may apply to certain destinations. If we cannot ship to your location, you will be notified during checkout.
Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address information or failure to collect from local post office, we will contact you to arrange reshipment (additional fees may apply) or issue a refund minus original shipping costs.
Customs and Import Duties
For international orders, recipients are responsible for any customs fees, taxes, or import duties that may apply. These charges are determined by your local customs office and are not included in the item price or shipping cost.
Contact Us
If you have any questions about our shipping policy, please contact our customer service team through the contact form on our website.