Refund policy
Refund Policy
At FLEURIVIA, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may be eligible for a refund or exchange under the following conditions.
Eligibility for Refunds
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unworn, and in their original condition with all tags attached.
- Proof of purchase (order number or receipt) is required for all refund requests.
Note: Final sale items, personalized/customized products, and undergarments are not eligible for refunds.
Return Process
- Contact our customer service team via email at [email protected] to initiate your return.
- Pack the item securely in its original packaging.
- Include your order number and return reason in the package.
- Ship the package to our return address (provided in your return confirmation email).
Return shipping costs are the customer's responsibility unless the return is due to our error.
Refund Timeline
- Processing begins once we receive your returned item.
- Refunds are typically processed within 5-7 business days after inspection.
- Your bank may require additional time to post the refund to your account.
Exchanges
We gladly offer exchanges for items of equal value. Please indicate your preferred exchange item when contacting customer service.
For size exchanges, we recommend checking our size guide before placing a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a free return and full refund or replacement.
Photographic evidence may be required for damaged item claims.
For any questions regarding our refund policy, please email [email protected]
This policy was last updated on .